Privacy Policy

Help Find Healthcare
Effective Date: July 15, 2025 Last Updated: July 15, 2025
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‍Introduction
‍Help Find Healthcare ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.helpfindhealthcare.com and use our insurance services.
Specializing in Affordable Care Act (ACA) health insurance plans, we understand the sensitive nature of health and financial information and are committed to maintaining the highest standards of privacy protection.
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‍Information We Collect
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Personal Information
‍We may collect the following types of personal information:
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‍Contact Information:
Full name
Email address
Phone number(s)
Mailing address
Preferred contact method and times

‍Demographic Information:
Date of birth
Gender
Marital status
Number of dependents
State of residence
County/ZIP code

‍Financial Information:
Annual household income
Employment status
Employer information (if applicable)
Social Security Number (when required for insurance applications)
Payment information for premiums and fees

‍Health Information:
Current health insurance status
Prescription medications
Medical conditions (when relevant to coverage)
Healthcare provider preferences
Previous insurance claims history (if disclosed)

‍Website Usage Information
‍We automatically collect certain information when you visit our website:

‍Technical Information:
IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent
Device information
Cookies and similar tracking technologies

‍Analytics Data:
Website navigation patterns
Form completion rates
Click-through rates
Search terms used on our site

How We Use Your Information
‍We use your information for the following purposes:
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‍Insurance Services
Determining your eligibility for health insurance plans
Comparing and recommending appropriate coverage options
Completing insurance applications and enrollment
Facilitating communication with insurance carriers
Processing premium payments and commissions
Providing ongoing customer service and support
Compliance with state and federal insurance regulations

‍Website and Communication
Responding to your inquiries and requests
Sending appointment reminders and important updates
Providing educational content about health insurance
Improving our website functionality and user experience
Analyzing website usage to enhance our services

‍Legal and Business Operations
Complying with legal obligations and regulatory requirements
Protecting against fraud and unauthorized activities
Maintaining business records and audit trails
Resolving disputes and enforcing our terms of service

‍How We Share Your Information
‍We may share your information in the following circumstances:

‍Insurance Carriers and Partners Health    

Insurance Companies:
We share necessary information to obtain quotes, process applications, and maintain your coverage

‍Healthcare.gov and State Marketplaces: When enrolling you in marketplace plans
‍Payment Processors: For premium payment processing (we use secure, PCI-compliant processors)
‍Licensed Insurance Agents: Within our agency network for service continuity
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‍Service Providers
‍We work with trusted third-party service providers who assist us in operating our business:

Customer relationship management (CRM) systems
Email and SMS communication platforms
Website hosting and analytics services
AWS Document storage and management systems
Call center and customer support services

‍All service providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Legal Requirements
‍We may disclose your information when required by law:
In response to valid legal process (subpoenas, court orders)
To comply with state insurance department investigations
To prevent fraud or protect the safety of individuals
During business transfers (mergers, acquisitions, asset sales)

‍With Your Consent
‍We may share your information for other purposes with your explicit consent.
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‍Your Rights and Choices
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Access and Correction
‍You have the right to:
Request access to your personal information we maintain
Correct inaccurate or incomplete information
Request deletion of your information (subject to legal retention requirements)
Receive a copy of your information in a portable format
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‍Communication Preferences
‍You can control how we communicate with you:
Opt out of marketing emails by clicking unsubscribe links
Request to be removed from our calling lists
Update your communication preferences at any time
Choose your preferred contact methods and times
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‍State-Specific Rights
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California Residents (CCPA):
Right to know what personal information we collect and how it's used
Right to delete personal information (with certain exceptions)
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

‍Other State Rights:
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We comply with applicable state privacy laws and will honor additional rights as required by law.

‍Data Security
‍We implement comprehensive security measures to protect your information:
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‍Technical Safeguards
Encryption of sensitive data in transit and at rest
Secure Socket Layer (SSL) certificates for website security
Multi-factor authentication for access to sensitive systems
Regular security audits and vulnerability assessments
Firewall protection and intrusion detection systems

‍Administrative Safeguards
Limited access to personal information on a need-to-know basis
Regular employee training on privacy and security
Background checks for employees handling sensitive information
Incident response procedures for potential data breaches
Regular review and updating of security policies
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‍Physical Safeguards
Secure facilities with controlled access
Locked filing cabinets for physical documents
Secure disposal of documents containing personal information
Restricted access to computer systems and workstations

‍Data Retention
‍We retain your information for as long as necessary to:
Provide ongoing insurance services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Meet business and audit requirements
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‍Specific Retention Periods:
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‍Active Customer Records: Maintained while you're our client plus 10 years
‍Insurance Applications: 10 years from application date (state requirement)
‍Financial Records: 10 years for tax and audit purposes
‍Website Analytics: 24 months
‍Marketing Communications: Until you opt out plus 30 days

‍Cookies and Tracking Technologies
‍Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and recommendations
Enable certain website functionality

‍Types of Cookies We Use:
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‍Essential Cookies: Required for website functionality
‍Analytics Cookies: Help us understand how visitors use our site
‍Preference Cookies: Remember your settings and preferences
‍Marketing Cookies: Used to provide relevant content and advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
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‍Third-Party Links
‍Our website may contain links to third-party websites.
This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

‍Children's Privacy
‍Our application services are not intended for individuals under 18 years of age. A child may be listed on an application as a dependent by their parent or guardian. If we become aware that we have erroneously collected information from a child under 18, we will take steps to delete that information promptly.

‍Changes to This Privacy Policy
‍We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
Post the updated policy on our website
Update the "Last Updated" date
Notify you of material changes via email or website notice
Provide at least 30 days' notice for significant changes

‍International Users
‍Our services are primarily intended for U.S. residents. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
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‍Contact Information
‍If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

‍Help Find Healthcare
Privacy Officer
Email: info@helpfindhealthcare.com
Phone: (813) 709-7380
Address: 15319 Palomapark Lane Lithia, Florida 33547

‍For California Residents:
You may also contact us using the methods above to exercise your CCPA rights.
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‍Regulatory Information
‍Help Find Healthcare employs licensed health insurance agents in Florida, Georgia, Texas, South Carolina, Tennessee, Louisiana and Mississippi. We are committed to complying with all applicable state and federal regulations, including: State insurance department requirements
National Association of Insurance Commissioners (NAIC) guidelines
Affordable Care Act provisions Applicable state privacy laws
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‍Acknowledgment

‍By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

‍This Privacy Policy is designed to comply with applicable privacy laws and insurance regulations. For specific legal advice regarding your rights or our obligations, please consult with qualified legal counsel.